The helpcenter is organized into seven different categories:
Ordering and Account Information Information on standard and custom orders, invoice payment, reprints, password resets, and the client dashboard can be found here.
Net 30 Accounts or Pay by Check? Generally no, but in certain cases with pre-approved credit HNE Printing will allow net 30 accounts with an approved credit application. Pre-payment by check is allowed. Just place your order as an "estimate" and contact a customer representative to work out the payment and further order processing.
File Prep and Submission Information on supported file types, preparing print-ready PDFs, bleed, and safe area can be found here.
Product Templates Information regarding our product templates as well as a template generator can be found here.
Paper, Coating, and Folding Info Information regarding the different types of folds, paper, and coatings available can be found here.
Proofing Information regarding the proofing process, color profiles, and our online PDF proofs can be found here.
Mailing, Turnaround and Shipping Information on turnaround times, blind shipping, mailing lists, and other shipping related questions can be found here.
Glossary Not quite sure what we mean when we talk about bleed, aqueous coating, or dpi? Look in the glossary!
